Who are we?
The company Luu is based at Jablanička 184, Belgrade (Čukarica). Our website address is: luu.com
Freedom of choice, agreement, and your rights
You control the information you provide on our website. In any case, if you choose not to leave your information, you should be aware that some parts of the website may not be available.
By filling out the available forms (contact forms) on our website, you agree to this Privacy Policy and agree to be contacted using the provided contact details.
We will fully respect all your rights in accordance with the regulations for the protection of personal data in the Republic of Serbia and the General Data Protection Regulation (GDPR) applicable to European Union member states.
In accordance with existing regulations for the protection of personal data, you have the right to access, correct, delete, restrict processing, receive a copy of your personal data for your needs or transfer it to another service provider of your choice (data portability), as well as the right to object to the processing of your personal data when it is processed for direct marketing purposes, for informational purposes, and automated decision-making.
You may also send instructions regarding the fate of your information after your death.
You can withdraw your consent at any time. All these rights apply within the limits set by the existing regulations for the protection of personal data.
You can exercise these rights by simply requesting them from Luu, by sending an email to office@luu.com.
What personal data do we collect and why do we collect it?
On certain sections of this website, we ask for personal information about you in order to enable you to exercise certain rights, such as providing specific information you request. We do this through the use of online forms and each time you send us your details via email. The information we receive from you may include your name, address, phone numbers, or email address. We will never ask you for additional information that is not necessary to provide you with the service you requested.
Where we store your data
We collect and store personal data when you subscribe to our newsletter, within our email list (database) on servers provided by Unlimited hosting provider.
How we use the collected information
Luu may collect and use users’ personal data for the following purposes:
To improve its services
Information we collect helps us respond more efficiently to your requests when booking transportation.
For personalizing the user experience
We may use the information to understand how our users (as a group) use the services and resources available on our site.
To improve our site
We may use the feedback you provide to improve our products and services.
To launch promotions, surveys, or other site features
Sending information to users who have agreed to receive it (Newsletter).
To send periodic emails
We may use email to send information and communicate with the user. It may also be used as a communication channel to respond to user requests, questions, and/or other inquiries. If users decide to opt into our mailing list, they will receive emails that may include company news, information about new offers, products, or services, etc. If at any time the user wishes to unsubscribe from receiving future emails, we have included a detailed unsubscribe link at the bottom of each email.
Comments
When visitors leave comments on the website, we collect the data shown in the comment form, as well as the visitor’s IP address and the user agent string of their web browser to help detect spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you’re using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/
After approving your comment, your profile picture is visible to the public in the context of your comment.
Cookies in the Browser
“Cookies” are small text files that are saved on your device (computer, mobile phone, tablet…) to track your browser’s movement on the website and are not linked to your personal data that you have provided to us. Through the use of such files, visitor navigation across the page is enabled, thus collecting data to improve the user experience, optimize, and enhance the functionality of the website. The site has a type of cookie that is stored on the user’s computer until it is set in the browser. Users can choose to have web browsers refuse cookies. If users choose this feature, certain parts of the site may not function as intended.
When you visit our website or use our applications or other digital tools, we may, depending on your consent, use cookies, cookie pixels, and other technologies to collect the following data:
- IP address, connection information, browser type, location, time zone, operating system, and other technical information.
- Information about your visit, including websites you visited before and after our website and the products you viewed.
- Duration of visits to pages on our site and information about interaction between pages. Luu uses third-party cookies (Google Analytics).
These cookies are used for anonymous statistics about site visits and do not include personal data. You can learn more about them here: https://support.google.com/analytics/answer/6004245
Please note that you always have full control over cookies. Most browsers offer a complete opt-out option for cookies for each browser separately.
Remarketing
Information collected through cookies may be used for remarketing on Google AdWords and Facebook, or for our advertising on other websites that the user has previously visited.
Google, Facebook, and third parties display AdWords or “ads” on various websites and apps that the user visits and uses. These “ads” are also based on previous visits to our website using cookies.
Users can customize their preferences for Google and Facebook ads by visiting the following pages: For “Google”: https://support.google.com/ads/answer/2662922?hl=en, and for “Facebook”: https://www.facebook.com/ads/website_custom_audiences/. Users can fully opt out of such advertising based on their previous interest by setting cookie preferences in the browser they use. DoNotTrack (“DNT”) is a feature that allows the user to set their web browser to inform websites that their online activity should not be tracked. The “DNT” feature can be enabled or disabled by visiting the “Preferences” or “Settings” section depending on the type of web browser.
Embedded Content from Other Websites
Articles on this website may contain embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that website.
How long do we keep your data?
If you leave a comment, the comment and its metadata are stored indefinitely. This is so we can recognize and automatically approve any follow-up comments instead of holding them in a moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal data at any time (except for changing their username). Website administrators can also view and edit this information.
What rights do you have regarding your data?
If you have an account on this website, or have left comments, you can request to receive a file with the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data we are required to retain for administrative, legal, or security reasons.
Disclosure of Information
The information you provide to us is stored on our server and can be accessed by our employees, government authorities, our legal successors, and individuals we engage to process data on our behalf for the purposes outlined in this policy or other purposes for which you have granted permission. Additionally, we may transfer information about the usage of our website to third parties, but this will not include information that could identify you. Unless required by law, we will not make available or distribute any information about you that you provide to us without your prior consent.
Minors
Luu recommends that all parents or guardians teach their children safe and responsible practices regarding personal data on the Internet. Minors should not disclose their personal information to Luu without prior consent from a parent or guardian. Luu will never knowingly collect personal data from minors, nor will it use or share such data with third parties without permission.
Control
You can request to review all personal data we have received from you at any of our online addresses. Upon your request, we can update, correct, or delete that data (if such data is still in our databases), or cease using that data in the future. If you wish to exercise this right, simply contact us.
How do we protect your data?
We have implemented security measures designed to protect the personal information you provide in accordance with industry standards. Access to your data on our Services is password-protected, and all transactional data is protected by SSL encryption when exchanged between the web browser and the Services. To protect the data stored on our servers, we also regularly monitor our system for vulnerabilities and attacks, and use the highest level of security access to our data storage center. However, since the internet is not a 100% secure environment, we cannot guarantee the security of any data transmitted. There is no guarantee that information cannot be accessed, disclosed, altered, or destroyed through any breach of our physical, technical, or managerial security measures. It is your responsibility to protect the security of your login information. Please note that email messages, instant messages, and similar communication methods with other members are still not encrypted, and we advise against sending confidential information via these means. Help us keep your account secure by using a strong password.
Privacy Policy Changes
We reserve the right to change this Privacy Policy from time to time. If we make significant changes to the way we handle your personal data or to the Privacy Policy itself, we will notify users (you) through the Services or by other means, such as email. Please review the changes carefully. If you agree with the changes, simply continue using our services. If you object to any changes in our terms and no longer wish to use our services, you can close your account. Unless otherwise stated, our current Privacy Policy applies to all information we have about you and your account. By using our Services after the notice of changes, you acknowledge that you have been informed and agree to the modified policy and practices.
Third-Party Website Links
The website may contain links to other websites that are not owned or operated by Luu. Such links are provided solely to offer you more information. Luu does not control and is not responsible for the operation, content, privacy policies, or security of these websites. Luu does not oversee the content, products, or services available on these websites. If you choose to access such websites through a link on our site, you do so at your own risk and without Luu’s consent.
Email messages
When you send us an email containing personal information by which you can be identified, whether through an email with a question or comment, or a form submitted via email, we use that information to fulfill your request.
More contact information
If you have any additional questions regarding the privacy policy on our website, feel free to contact us at +381 66 811 83 82 or send us a message here.