After you confirm the desired order on the Luu website, you will receive a confirmation by e-mail that your order has been received. The email will contain delivery information (name and surname, address, contact phone number), list of ordered items, individual prices and total price. After ordering the product, you will receive an invoice by e-mail. After payment, the product will be delivered to the address you specified when ordering on the Luu website.
We deliver goods exclusively within the territory of the Republic of Serbia.
1. Delivery time
Republic of SerbiaDelivery within the Republic of Serbia takes up to 3 working days, starting on the first working day after payment of the invoice.
Your order for the territory of the Republic of Serbia will be delivered by the courier service in the period from 8 am to 7 pm every working day, to the address you left when ordering. Please ensure that during that period there is a person at the address who can collect the shipment. The courier is obliged to try to deliver each shipment twice. The usual practice is that if the courier does not find you at the address, he will try to call you on the phone number you left when creating the purchase order and to arrange a new convenient delivery date. If you are not found at the address a second time after agreeing on the delivery date, the shipment will be left at the office and you will be able to pick it up within 5 working days, if you do not do so, the shipment will be returned to us. Upon receipt of the shipment, we will contact you by phone in order to establish the reason for the non-delivery of the shipment and when it suits you to resend it, whereby you bear the costs of resending.
All your orders placed during weekends and holidays will be processed on the first following business day.
2. Delivery method
When picking up, please visually inspect the delivered package to ensure that it does not have any visible damage. If, during a visual inspection, you notice that there are damages that you suspect could have affected the quality of the delivered product, please refuse to accept the shipment. If, after opening the package and inspecting the products you have purchased, you determine that the products were damaged during transport, please take a photo of it and send all those photos along with the complaint form to our operator through the contact form.
It is necessary to inform us immediately about any problems that arise through the contact formin order to be more efficient in future deliveries.
If, upon visual inspection, the shipment appears to be undamaged, you can sign for receipt of the shipment and pick it up freely.
If you have any remarks, questions or suggestions, please contact us through the contact form.
In the event that, due to objective circumstances, we are unable to deliver the ordered items, our operator will inform you as soon as possible and offer you one of the possible alternative solutions.
IMPORTANT: By confirming the order, by clicking the "CONFIRM" button, you agree to the terms of delivery.