Based on the provisions defined in Art. 13, Art. 27, Art. 28, Art. 29, art. 30, art. 31, art. 34, art. 50, art. 51, art. 52, art. 53, art. 54, art. 56 of the Law on Consumer Protection ("Official Gazette of RS" No. 62/2014, 6/2016-dr.zakon I 44/2018-dr.zakon) Luu its respected customers who buy products via the website https://luu.com/
ABOUT B A V E S T A V A
The sale of products via the website https://luu.com/ is carried out within the company Luu, telephone number:+381 66 811 83 82, https://luu.com/, the electronic address for reporting all complaints, claims and objections is: office@luu.com.
The main features of all our items with all associated declarations can be found on the website https://luu.com/
According to the Law on Consumer Protection ("Sl.Glasnik RS" no. 62/2014, 6/2016-dr.zakon I 44/2018-dr.zakon) purchases through our sales website https://luu.com/ are considered distance sales.
All products sold through the website https://luu.com/ have the properties required for the regular use of that type of product in accordance with its purpose, which is defined in the Declaration of each individual product, and in accordance with all relevant laws of the Republic of Serbia.
Conformity of the product to the contract is determined exclusively according to the properties and purpose of the product as defined by the corresponding declaration of each individual product.
The selling price of the product is indicated with each article in the manner prescribed by the laws of the Republic of Serbia.
All products that have special features or defects, as well as those products that are on special discounts or promotions, will be clearly marked with the indicated price of each individual product as prescribed by the laws of the Republic of Serbia. Periods of promotional and/or promotional discounts will be adequately indicated.
Product photos are only illustrative in nature, so they may not always correspond in all details to the actual products. Due to the possibility of individual adjustment of the monitor or display on the mobile device, we cannot guarantee the complete equality of the colors of our products with the colors as users (consumers) see them on the screen of their monitor or mobile device. Please note that in such cases the complaint is not justified.
You can visit our online store and make the desired purchase.
Luu processes and uses the personal data you have provided us with special care, in accordance with the privacy policy that you can read here.
When creating an order, by pressing the CONFIRM button, you assume the obligation to purchase and pay for the ordered products.
You can pay for all your purchases on the Luu online site in the following ways:
- When ordering the product, we will provide you with an invoice, which you can pay via a payment slip or online via a mobile application.
Product delivery service is defined on the pageDelivery terms.
We deliver goods exclusively within the territory of the Republic of Serbia.
If after receiving the product you do not want to keep it, you have the right to cancel within 5 working days. In case of cancellation, you are entitled to a refund according to the refund procedure that you can see on the pageRefunds.
If, after receiving the ordered products, you find that you want to exchange the item for another item, which may be larger, smaller or in the same price category as the previously ordered item, you can exchange it within 5 working days in the manner defined.
For all products that you have purchased through the website https://luu.com/, you have the right to file a complaint, complaint or objection in accordance with the Consumer Protection Act. The procedure for solving them is carried out based on the provisions of the above-mentioned law, as well as the provisions of the Law on Trade ("Official Gazette of the RS" no. 53/10, 10/2013) in the manner defined for the product purchased through an online store. You can find the method and procedure for filing a complaint on the pageComplaint.
When you need to make a complaint, claim or remark, you must send us an email to the following email address office@luu.com.
You can always contact us in writing at the email addressoffice@luu.com.
The entire content displayed on the Luu website is the property of Luu.
All your orders placed during weekends and holidays will be processed on the first following business day.
For any additional questions or possible clarifications of any of the above-defined operating rules of our website https://luu.com/ or your rights as a customer, you can contact us in one of the following ways: by sending a letter to our email addressoffice@luu.com, by letter to the address of the company Luu, Jablanička 184 Belgrade (Čukarica) or simply call us by phone at+381 66 811 83 82in the period from 08:00 to 16:00 every working day.