A smart choice: is a contractual dispenser model the right solution for you?
In the world of professional hygiene, efficiency lies not only in the product, but in the system. Our model of providing dispensers free of charge, in exchange for a contractual commitment to consumables, is designed to eliminate concerns related to maintenance.
However, this standard is not optimal for every environment. Transparency is the foundation of our business, which is why we help you immediately assess where your facility stands.
Who is this model ideal for?
A focus on continuity and a seamless user experience.
- High-traffic facilities: Environments where the restroom is not merely a utility space, but a reflection of service quality (restaurants, hotels, shopping centres, polyclinics).
- Medium and large business systems: Offices with 10+ employees, where the logistics of procuring paper products and soap become an unnecessary burden on management.
- Facilities that value aesthetics and functionality: For those who seek a uniform appearance without mixing different brands or using inadequate refills.
- Long-term stability: Companies that prefer predictable costs and guaranteed equipment servicing, without unforeseen investments in new dispensers.
Who is this model not suited for?
When a one-time purchase is the more rational choice.
- Low-traffic environments (micro-offices): Spaces with a small number of users, where supplies are consumed slowly. In such cases, a monthly supply commitment may exceed actual needs.
- Temporary projects and leases: If your occupancy is planned for less than 12 months, the flexibility of owning your own equipment is a more appropriate option.
- Strictly budget-driven decisions without regard for standards: If the quality of paper and reliability of mechanisms are not priorities, and the sole focus is the lowest possible price of raw materials, our systems will not meet your expectations.
Our position is simple: we do not sell dispensers—we redefine the standard of hygiene within your space.
If your facility aligns with the profile of an ideal user, we are ready to assume responsibility for your hygiene infrastructure as of today.
What do you gain with this model?
| Advantage | Outcome |
| 0 RSD investment | No upfront cost for equipping restroom facilities. |
| Guaranteed service | If a dispenser is damaged, replacement is our responsibility. |
| Premium quality | Controlled consumption through specifically engineered paper and soap. |
| Aesthetics | A modern, minimalist design that enhances the value of the interior. |
Would you like to assess your specific situation?
Contact us for a complimentary evaluation at +381 66 811 83 82
Frequently asked questions about the complimentary dispenser model
1. Are the dispensers truly free?
Yes. Our model entails zero investment in the equipment itself. Dispensers are provided for your use under a contractual obligation to purchase our certified consumables (paper, soap, towels). In this way, your investment is directed towards hygiene, rather than the dispensers themselves.
2. Why is there a contractual obligation?
Because we do not sell devices we guarantee functionality. The contractual obligation enables us to provide top-tier equipment at no upfront cost, while ensuring the system is always supplied with the appropriate materials that prevent jamming and malfunctions.
3. For whom is this model NOT suitable?
This model is not optimal for spaces with a very small number of users (e.g. offices with 2–3 employees). In such cases, monthly consumption of materials is too low to justify the amortisation of premium equipment. For these environments, we recommend a one-time purchase of dispensers.
4. What happens if a dispenser breaks down or stops working?
That is our responsibility. For the duration of the contractual relationship, we handle servicing and the replacement of damaged dispensers. Your only task is to enjoy a seamless user experience; the technical details are our concern.
5.Can I use other paper or soap in your dispensers?
No. Our systems are precisely calibrated for specific soap viscosity and paper texture in order to prevent waste and malfunctions. The use of incompatible refills voids the warranty and compromises system performance, thereby undermining the standard we aim to achieve in your facility.
6. How long does the contract last?
Standard agreements are concluded for a period of 24 months. This timeframe enables us to offer you optimal terms, fixed pricing, and stability in supply, regardless of fluctuations in the raw materials market.
7. Who retains ownership of the dispensers after the contract expires?
The dispensers remain the permanent property of LUU. Our model is not the sale of dispensers in instalments, but the provision of a continuous hygiene service. This represents a significant advantage for you: for as long as our cooperation continues, we assume full responsibility for the functionality of the equipment, its depreciation, and any replacement with newer models. You pay only for what you consume, while the responsibility for the infrastructure is entrusted to us.
8. What happens in the event of early termination of the contract?
Our model is based on long-term trust and the assumption of initial equipment investment for your facility. In the event of unilateral termination prior to the end of the agreed contractual period, the client is obliged to compensate the remaining depreciated value of the equipment, as well as the costs of dismantling. Our objective is a stable partnership; therefore, all terms are defined transparently prior to the commencement of cooperation, ensuring that both parties have a clear understanding of their obligations
In essence: if you value cost predictability and premium hygiene without operational concerns, this model is designed for you.
