Payment information
Shopping in our online store is intended for legal entities, and the payment process is simple and secure. After you place an order through our site, our team will process your request and create an official invoice. The invoice contains all the necessary information for payment, including a call to the number corresponding to your order number.
Payment is made exclusively by bank transfer, via online or mobile banking or payment in a bank. When paying, be sure to include a reference number so that your payment is properly recorded and we can process your order as soon as possible. After confirming the payment, we start processing and sending the ordered products.
Refunds
If there is a need for a refund, the procedure is carried out according to the applicable rules and conditions of business. Refunds are possible in the event of a delivery error, damage to the product in transit, or if for objective reasons we are unable to deliver the ordered goods.
To be entitled to a refund, you must contact us within 5 working days of receiving the goods and provide proof of payment and details of the reason for the return. After reviewing the request, in case of approval, the funds will be returned to the same account from which the payment was made. The refund process can take up to 5 working days, depending on the bank through which the payment was made.
Please note that refunds are not given for products that have been used, damaged after delivery or not returned in their original packaging. The cost of returning the goods is borne by the buyer, except in the case where the error is on our side. For any additional information, you can contact us viaoffice@luu.comor by phone+381 66 811 83 82.